Calls from patients with physical complaints are directed to an RN for triage, or in the absence of an RN, to a provider. |
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There is an option to speak to a "live" person as part of the automated phone system. |
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Office staff, including LPNs, do not recommend treatment or offer medical advice over the phone. |
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Our providers accept calls when requested to do so by staff. |
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Protected health information (PHI) is not left on a patient's answering machine without written consent. |
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Angry or hostile patients or family members are referred directly to the practice manager or the appropriate provider. |
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